Privacy Policy
Privacy Policy
Last updated: [30/10/2025]
Finix Wellness (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), in order to provide you, the customer, with a curated shopping experience.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, or could reasonably be linked to you or another person. Personal information does not include data that has been anonymized or de-identified so that it can no longer be linked to an individual.
We may collect or process the following categories of personal information, depending on how you interact with our Services, where you live, and as permitted or required by applicable law:
Contact details: name, address, billing address, shipping address, phone number, and email address.
Financial information: credit/debit card details, financial account information, payment confirmation, and other payment-related details.
Account information: username, password, security questions, and preferences.
Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.
Communications: information included in messages or customer support inquiries.
Device information: data about your device, browser, IP address, and unique identifiers.
Usage information: data regarding your interaction with and navigation of the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you (e.g., when you create an account, make a purchase, or communicate with us).
Automatically (e.g., through cookies, analytics, and tracking technologies).
From service providers that perform services on our behalf.
From partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with our Services, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
To process your orders and payments, fulfill requests, remember preferences, send account notifications, facilitate returns, manage your account, and personalize your shopping experience.
Marketing and Advertising
To send marketing or promotional communications by email, text message, or postal mail, and to display personalized advertisements based on your activity on our Services and other sites.
Security and Fraud Prevention
To authenticate accounts, protect against unauthorized access, detect and prevent fraud or illegal activity, and ensure the integrity and safety of the Services.
Communication and Support
To respond to your inquiries, provide customer support, and maintain our relationship with you.
Legal Obligations
To comply with applicable laws, respond to legal requests, or enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information to:
Vendors, and service providers (e.g., IT, payment processing, data analytics, fulfillment, and shipping).
Business and marketing partners who help deliver marketing and advertising services.
Third parties when you consent, such as through social media integrations.
Affiliates and corporate group members.
In connection with business transactions such as mergers or acquisitions.
Law enforcement or regulators when legally required.
Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security of such sites. Please review their respective privacy policies before providing any personal information.
Children’s Data
Our Services are not intended for use by minors under the age of majority in your jurisdiction. We do not knowingly collect information from children under 16. If you believe your child has provided personal information to us, please contact us to request deletion.
Security and Retention
We implement reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights including:
Access / Know what personal information we hold.
Delete personal information we maintain.
Correct inaccurate personal information.
Portability (receive a copy or transfer your information).
Opt-out of sale or sharing for targeted advertising.
You can exercise your rights where indicated on the Services or by contacting us using the details below..
Complaints
If you have concerns about how we handle your data, please contact us. You may also have the right to file a complaint with your local data protection authority.
International Data Transfers
We may transfer your information outside your country of residence. When doing so, we rely on appropriate safeguards such as the EU Standard Contractual Clauses or other legally recognized mechanisms.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Finix Wellness
finixwellness@gmail.com
Ul. Lui Ayer, bl.115, Sofia 1404, Bulgaria